Crazy Games Terms and Conditions

Introduction

Welcome to Crazy Games, an online gaming and casino platform operated at crazy-games.bet. These Terms and Conditions ("Terms") form the legal agreement between you ("the Player") and Crazy Games ("the Platform", "we", "us"). They govern all aspects of your use of the Crazy Games platform, including account registration, deposits, withdrawals, bonus participation, game play, and customer support interactions.

Crazy Games is designed specifically for players in Bangladesh. All transactions are conducted in Bangladeshi Taka (BDT). The platform supports bKash, Nagad, and Rocket as primary payment methods. By using Crazy Games, you confirm that you are accessing the platform voluntarily and that you understand the nature of online gambling, including the risk of financial loss.

These Terms should be read alongside the Crazy Games Privacy Policy and Responsible Gaming Policy, both of which form part of the overall agreement between you and the platform.

Eligibility

To register and use Crazy Games, you must meet all of the following eligibility requirements:

• You must be at least 18 years of age at the time of registration.
• You must be accessing the platform from a jurisdiction where online gambling is not explicitly prohibited for you personally.
• You must not be a current employee, contractor, or close family member of a Crazy Games employee or contractor.
• You must not have been previously excluded or banned from the Crazy Games platform.
• You must be registering on your own behalf — not on behalf of another person or entity.

Crazy Games reserves the right to request proof of age and identity at any time. If a player is found to be underage, their account will be immediately closed, all winnings will be forfeited, and any deposits will be returned to the original payment method where possible.

Account Registration

Each player is permitted to hold one account on the Crazy Games platform. Creating multiple accounts — whether under the same name, the same device, the same payment method, or the same IP address — is strictly prohibited. Duplicate accounts will be closed and any balances may be forfeited.

When registering, you must provide accurate and complete information. This includes your full name, date of birth, email address, and mobile number. You are responsible for keeping this information current. If your contact details change, update them in your account settings or contact support.

You are responsible for maintaining the security of your account credentials. Do not share your password with anyone. Crazy Games will never ask for your password through any channel. If you suspect your account has been accessed without your authorisation, contact support immediately via live chat.

Crazy Games may require identity verification (KYC) before processing withdrawals or at any point during your use of the platform. Verification documents may include a national ID card, passport, or other government-issued identification. Failure to complete verification when requested may result in withdrawal delays or account suspension.

Deposits

Crazy Games accepts deposits in Bangladeshi Taka (BDT) via bKash, Nagad, and Rocket. All three methods are treated as first-class payment options — there is no preference or fee difference between them. Deposits are credited to your Crazy Games account instantly in the vast majority of cases.

The minimum deposit amount is ৳200. There is no maximum deposit limit set by the platform, though your mobile banking provider may impose their own transaction limits.

• Deposits must be made from a payment account registered in your own name.
• Third-party deposits — where someone else funds your account — are not permitted.
• If a deposit is made from an unverified or mismatched account, it may be held pending investigation.
• Crazy Games does not charge deposit fees. Any fees charged by your mobile banking provider are outside our control.

If a deposit does not appear in your account within 10 minutes, contact support via live chat with your transaction reference number. Do not attempt to make a second deposit before confirming the status of the first.

Withdrawals

Withdraw als at Crazy Games are processed to your bKash, Nagad, or Rocket account in BDT. Under normal operating conditions, withdrawals are completed within 15 minutes of the request being submitted. During periods of high volume, processing may take up to 2 hours.

The minimum withdrawal amount is ৳500. Withdrawals must be sent to a payment account registered in your own name — the same name used on your Crazy Games account.

• Identity verification must be completed before your first withdrawal is processed.
• Crazy Games does not charge withdrawal fees. Mobile banking provider fees, if any, are the player's responsibility.
• Withdrawals of bonus-derived winnings are subject to wagering requirements being met in full before processing.
• Crazy Games reserves the right to request additional verification documents for large withdrawals.
• Withdrawals to third-party accounts are not permitted under any circumstances.

If your withdrawal has not arrived within 2 hours, contact support via live chat with your withdrawal reference number. Do not submit duplicate withdrawal requests — this may delay processing further.

Bonuses and Promotions

Crazy Games offers bonuses and promotional offers to both new and existing players from time to time. All bonuses are subject to specific terms that are stated on the individual offer page. By claiming a bonus, you agree to the terms attached to that specific offer.

General bonus rules that apply across all Crazy Games promotions:

• Bonuses cannot be withdrawn as cash until the stated wagering requirement has been met in full.
• Wagering requirements are calculated based on the bonus amount unless otherwise stated.
• Only one bonus may be active at a time unless the offer explicitly states otherwise.
• Bonuses are intended for personal recreational use only — systematic or professional exploitation of bonus offers is prohibited.
• Crazy Games reserves the right to modify, suspend, or withdraw any bonus offer at any time without prior notice.
• If a player withdraws funds before meeting wagering requirements, the bonus and any bonus-derived winnings will be forfeited.
• Crazy Games reserves the right to reclaim bonus funds if it determines that a player has attempted to abuse the bonus system.

If you have a question about a specific bonus offer or believe a bonus has not been credited correctly, contact support via live chat with the name of the promotion and your account details.

Game Rules and Fairness

All games available on the Crazy Games platform use independently audited Random Number Generator (RNG) technology. This means that every game outcome is determined by a certified random process — no outcome is predetermined, manipulated, or influenced by previous results.

The Return to Player (RTP) figures published on the Crazy Games platform are verified against actual game data. These figures represent the theoretical long-term return percentage and do not guarantee any specific outcome for any individual session.

• Each game has its own specific rules, which are accessible within the game interface.
• In the event of a technical malfunction during a game round, the round will be voided and the stake returned to the player's account.
• Crazy Games is not responsible for losses resulting from a player's misunderstanding of game rules.
• Live dealer game results are final once the round has been completed and confirmed by the dealer.
• Any dispute regarding a game outcome must be raised with support within 72 hours of the game round in question.

Crazy Games reserves the right to void bets and withhold winnings if there is evidence of a technical error, data feed failure, or any other circumstance that resulted in an incorrect outcome being displayed.

Prohibited Conduct

The following activities are strictly prohibited on the Crazy Games platform. Engaging in any of these activities will result in account suspension, forfeiture of balances, and may be reported to relevant authorities where applicable.

• Creating more than one account on the platform.
• Providing false or misleading information during registration or verification.
• Using automated software, bots, scripts, or any other tool to interact with the platform in a non-human manner.
• Colluding with other players to gain an unfair advantage in any game.
• Exploiting software bugs, errors, or vulnerabilities — any such discovery must be reported to support immediately.
• Attempting to launder money or use the platform for any illegal financial activity.
• Using payment methods that do not belong to you or that are not registered in your name.
• Harassing, threatening, or abusing Crazy Games staff or other players through any communication channel.
• Attempting to reverse-engineer, copy, or reproduce any part of the Crazy Games platform.

Crazy Games monitors platform activity continuously. Accounts flagged for suspicious behaviour will be reviewed, and access may be restricted during the review period. Players under investigation will be notified via their registered email address.

Account Suspension and Closure

Crazy Games reserves the right to suspend or permanently close any player account at its discretion. Circumstances that may lead to suspension or closure include, but are not limited to:

• Breach of any section of these Terms and Conditions.
• Failure to complete identity verification within a reasonable timeframe when requested.
• Suspected fraudulent activity or money laundering.
• A player's own request for self-exclusion under the Responsible Gaming policy.
• Inactivity — accounts with no login activity for 12 consecutive months may be flagged as dormant.

If your account is suspended, you will be notified via your registered email address. If the suspension is the result of a suspected breach, your account balance may be held pending investigation. If the investigation concludes that no breach occurred, your balance will be released and your account reinstated.

Players who wish to close their own account voluntarily may do so by contacting support via live chat. Any remaining balance at the time of closure will be returned to your registered payment method, provided all verification requirements have been met.

Responsible Gaming

Crazy Games is committed to providing a safe and enjoyable gaming environment. We recognise that for some players, gambling can become a problem. The following tools are available to all registered players at any time through the account settings or by contacting support:

• Deposit Limits — Set daily, weekly, or monthly limits on how much you can deposit.
• Session Time Reminders — Receive notifications after a set period of continuous play.
• Cooling-Off Period — Temporarily suspend your account for a defined period (24 hours to 6 weeks).
• Self-Exclusion — Permanently exclude yourself from the platform. Self-exclusion requests are irreversible for the duration of the exclusion period.

If you believe your gambling is causing harm to yourself or others, we strongly encourage you to use these tools. Crazy Games staff will never pressure a player to continue playing or to reverse a responsible gaming restriction. For more information, visit the Responsible Gaming page.

Privacy and Data

Crazy Games collects and processes personal data in accordance with its Privacy Policy. By registering an account, you consent to the collection and use of your personal data as described in that policy. Key points include:

• Your personal data is used to operate your account, process transactions, verify your identity, and provide customer support.
• Crazy Games does not sell your personal data to third parties.
• Data may be shared with payment processors and identity verification providers as necessary to operate the platform.
• You have the right to request access to, correction of, or deletion of your personal data, subject to legal retention requirements.

For full details on how your data is collected, stored, and used, please read the Privacy Policy.

Limitation of Liability

Crazy Games provides the platform on an "as is" basis. While we make every effort to ensure the platform is available, accurate, and functioning correctly, we cannot guarantee uninterrupted access or error-free operation at all times.

• Crazy Games is not liable for losses resulting from platform downtime, technical errors, or internet connectivity issues on the player's side.
• Crazy Games is not liable for losses resulting from a player's own decisions, including decisions made based on a misunderstanding of game rules or bonus terms.
• In the event of a verified platform error that results in an incorrect game outcome, Crazy Games' liability is limited to returning the player's stake for the affected round.
• Crazy Games is not responsible for any tax obligations that may arise from winnings in the player's jurisdiction.

Nothing in these Terms limits Crazy Games' liability for fraud, gross negligence, or any other liability that cannot be excluded under applicable law.

Changes to These Terms

Crazy Games reserves the right to update or modify these Terms and Conditions at any time. When changes are made, the updated Terms will be published on this page with a revised "Last Updated" date. For significant changes, we will notify registered players via their registered email address.

Your continued use of the Crazy Games platform after any changes to these Terms constitutes your acceptance of the updated Terms. If you do not agree with any changes, you should stop using the platform and contact support to close your account.

We recommend checking this page periodically to stay informed of any updates. The current version of the Terms always supersedes all previous versions.

Contact Us

If you have any questions about these Terms and Conditions, or if you need clarification on any point, the Crazy Games support team is available 24 hours a day, 7 days a week via live chat on the platform. You can also reach us by email at the address below.

• Live Chat: Available 24/7 through your account dashboard
• Email: [email protected]
• Response Time: Live chat responses within minutes; email responses within 24 hours

For account-specific queries, please have your registered email address and account username ready when contacting support. This helps us locate your account quickly and resolve your issue faster.