Crazy Games Privacy Policy

Introduction

Crazy Games ("we", "us", "the Platform") operates the online gaming platform at crazy-games.bet. As part of running this platform, we collect and process personal data about the players who register and use our services. This Privacy Policy explains what data we collect, why we collect it, how we use it, who we share it with, and what rights you have over it.

Crazy Games is built specifically for players in Bangladesh. All payment processing is handled in Bangladeshi Taka (BDT) via bKash, Nagad, and Rocket. The personal data we collect is used exclusively to operate the platform, process transactions, verify player identities, and provide customer support. We do not use your data for advertising, profiling, or any purpose unrelated to the operation of Crazy Games.

This policy should be read alongside the Crazy Games Terms and Conditions and Responsible Gaming Policy. Together, these documents form the complete agreement between you and the platform regarding your use of Crazy Games and the handling of your personal information.

Data We Collect

Crazy Games collects personal data in three ways: data you provide directly when registering or using the platform, data generated automatically by your use of the platform, and data provided by third-party services such as payment processors and identity verification providers.

How We Use Your Data

Every piece of data Crazy Games collects has a specific, legitimate purpose. We do not use your data for anything beyond what is described below.

• Account management — Creating, maintaining, and securing your Crazy Games account. This includes processing your registration, verifying your identity, and managing your account settings.
• Payment processing — Processing deposits and withdrawals via bKash, Nagad, and Rocket. Your payment data is used solely to complete transactions and resolve any payment disputes.
• Identity verification (KYC) — Verifying that you meet the age and eligibility requirements to use the platform. This is a legal obligation and is required before withdrawals are processed.
• Customer support — Responding to your queries, resolving disputes, and providing assistance via live chat and email.
• Platform improvement — Analysing aggregated, anonymised usage data to understand how the platform is used and to improve the player experience.
• Fraud prevention and security — Detecting and preventing fraudulent activity, money laundering, and other prohibited conduct as described in the Terms and Conditions.
• Responsible gaming — Monitoring play patterns to identify players who may be at risk and to apply responsible gaming tools where appropriate.
• Legal compliance — Meeting our obligations under applicable laws and regulations, including responding to lawful requests from authorities.

Crazy Games does not use your personal data for targeted advertising, behavioural profiling for commercial purposes, or any activity unrelated to the operation of the platform.

Legal Basis for Processing

Crazy Games processes your personal data on the following legal grounds, depending on the specific purpose:

• Contract performance — Processing your account data, payment data, and game history is necessary to fulfil the contract between you and Crazy Games when you register and use the platform.
• Legal obligation — Identity verification (KYC), anti-money laundering checks, and age verification are required by law. We are obligated to perform these checks regardless of your preferences.
• Legitimate interests — Fraud prevention, platform security, and responsible gaming monitoring are carried out on the basis of our legitimate interest in operating a safe and fair platform.
• Consent — Where we send you promotional communications or use non-essential cookies, we do so only with your explicit consent. You may withdraw consent at any time.

Data Sharing

Crazy Games does not sell, rent, or trade your personal data. We share data only with the following categories of third parties, and only to the extent necessary for the stated purpose:

• Payment processors — bKash, Nagad, and Rocket receive the transaction data necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and are bound by applicable financial regulations.
• Identity verification providers — Third-party KYC providers receive the identity documents you submit for verification. These providers are contractually bound to use your data only for verification purposes.
• Platform technology providers — Software and infrastructure providers who host or support the Crazy Games platform may process data on our behalf. All such providers are bound by data processing agreements that restrict how they may use your data.
• Legal and regulatory authorities — We may disclose personal data to law enforcement, regulatory bodies, or courts when required to do so by law or in response to a valid legal request.

All third parties who process data on behalf of Crazy Games are required to maintain appropriate security standards and to use your data only for the specific purpose for which it was shared. We do not share data with advertisers, data brokers, or any party whose purpose is unrelated to the operation of the Crazy Games platform.

Data Security

Protecting your personal data is a core responsibility at Crazy Games. We implement a range of technical and organisational security measures to protect your data against unauthorised access, loss, alteration, or disclosure.

• Encryption in transit — All data transmitted between your device and the Crazy Games platform is encrypted using TLS (Transport Layer Security). This applies to all pages, including login, registration, and payment pages.
• Encryption at rest — Sensitive data stored on our servers, including identity documents and payment references, is encrypted at rest using industry-standard encryption.
• Access controls — Access to personal data within the Crazy Games organisation is restricted on a need-to-know basis. Staff who handle personal data are trained in data protection practices.
• Account security — Player accounts are protected by password authentication. We strongly recommend using a unique, strong password for your Crazy Games account. Two-factor authentication is available and recommended.
• Incident response — In the event of a data breach that poses a risk to your rights, Crazy Games will notify affected players via their registered email address as soon as reasonably practicable.

While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account secure — never share your password and contact support immediately if you suspect unauthorised access.

Data Retention

Crazy Games retains your personal data only for as long as it is necessary for the purposes described in this policy, or as required by applicable law. The following retention periods apply:

When data reaches the end of its retention period, it is securely deleted or anonymised so that it can no longer be linked to you as an individual. Anonymised data may be retained indefinitely for statistical and analytical purposes.

Cookies and Tracking

Crazy Games uses cookies and similar technologies to operate the platform, remember your preferences, and understand how players use the site. A cookie is a small text file stored on your device by your browser.

• Essential cookies — Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled without breaking the platform.
• Preference cookies — Remember your settings such as language preference and display options. These improve your experience but are not strictly necessary.
• Analytics cookies — Help us understand how players navigate the platform, which games are most popular, and where technical issues occur. This data is aggregated and anonymised.

Crazy Games does not use third-party advertising cookies or tracking pixels. You can manage or delete cookies through your browser settings at any time. Note that disabling essential cookies will affect your ability to use the platform.

Your Privacy Rights

As a Crazy Games player, you have the following rights over your personal data. To exercise any of these rights, contact support via live chat or email at [email protected]. We will respond within 30 days.

Please note that some rights are subject to limitations. For example, we cannot delete transaction records that we are legally required to retain. Where we are unable to fulfil a request in full, we will explain why.

Children's Privacy

Crazy Games is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. Age verification is a mandatory part of the registration and withdrawal process.

If we discover that a player is under 18, their account will be immediately closed, all winnings will be forfeited, and any deposits will be returned to the original payment method where possible. Any personal data collected from an underage player will be deleted as soon as the situation is identified.

If you believe a minor has registered on the Crazy Games platform, please contact us immediately at [email protected] so we can investigate and take appropriate action.

Changes to This Policy

Crazy Games may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, the updated policy will be published on this page with a revised "Last Updated" date.

For significant changes that materially affect how we use your personal data, we will notify registered players via their registered email address before the changes take effect. Your continued use of the Crazy Games platform after any changes to this policy constitutes your acceptance of the updated terms.

We recommend checking this page periodically to stay informed. If you have questions about any changes, contact our support team via live chat or email.

Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how your personal data is being handled, please get in touch with the Crazy Games support team. We are available 24 hours a day, 7 days a week.

• Live Chat: Available 24/7 through your account dashboard — fastest response
• Email: [email protected]
• Response Time: Live chat within minutes; email within 24 hours; data rights requests within 30 days

When contacting us about a data rights request, please include your registered email address and a brief description of your request. This helps us locate your account and process your request as quickly as possible.